Customer Support
Privacy Policy
Data Controller
Lisa Layzell-Barnett trading as Daisy Daze Studio is the owner of this Website and responsible for any personal data (as that term is defined in the Data Protection Act 1998) you submit via this Website. If you have any complaints about the security or handling of your personal data which she hasn’t been able to resolve with you, you can contact the ICO at www.ico.org.uk.
What type of information do I collect?
As part of running Daisy Daze Studio I will collect certain information. Some of this information is classed as 'personally identifiable details' which may include:
Email Address
Full Name
Postal Address
Phone Number (If required)
Feedback
Product reviews
Payment method (I will never personally recieve your payment details, please check Etsy and Paypal Privacy Policies for more details)
On my website, hosted by Wix.com I may use software tools to measure and collect session information, these are non-identifiable information used to help me run my website. These details include:
Interactions history
Connection information and purchase history
Page interaction information
Methods used to browse away from the page
Page response times
Social Media - If you access my social media sites, then I may obtain information about you through that site. This is information that you have made available on social media to share publicly. Please check the Privacy Policy of the social media site that you use.
How do I collect information?
When you buy from me, sign up as a subscriber, book a custom order or contact me, as part of the process, I collect the personal information you provide me (stated above). Your personal information will be used for the specific reasons stated below only.
Why do I collect such personal information?
I collect such Non-personal and Personal Information for the following purposes:
To operate Daisy Daze Studio
For customer assistance
To comply with any applicable laws and regulations
To help process your order
To help with your enquiries
To prevent crime and fraud (when I might also share it with the police or other authorities if required by law)
For marketing purposes (subject to you opting in)
To help improve content, products and offers
I only keep your information as long as I need to, for the purposes listed above. When I don’t need it any more I delete it securely.
How do I store, share and disclose your personal information?
Your information is primarily stored on the platform that you contacted, purchased, or entered it onto. I use the details you have provided to process your order and may have to take them over to another site to perform this action, you will always be informed of this. Please see the main sites I use below:
Wix.com - Website and Marketing Email provider.
Daisy Daze Studio is hosted on the Wix.com platform, which allows me to provide my services, products and marketing to you as a customer/user. Any data you submit on my website will be stored through Wix.com’s data storage, databases and the general Wix.com applications on secure servers behind a firewall.
PayPal.com - Stall Payments and Invoicing Services.
Paypal adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by me and its service providers.
Etsy.com - Product and Services Online Retailer.
When using Etsy you create your own buyers profile and are subject to their privacy policy too.
Except as listed above, I do not share your information with any other third parties.
How do I communicate with you?
I may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Daisy Daze Studio, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email, subject to your agreed preferences.
Can I see what information you hold on me?
Of course you can. If you would like to know what information I hold on you please contact me and I will make it available to you within 10 working days.
Can I ask to be removed from your database?
Of course you can, just contact me or click the unsubscribe link on any of my mailing. Please note that your email address will be kept on an unsubscribed list to avoid you being added again, unless you wish this to be completely removed, then please let me know.
Cookies
Most websites use cookies, and I do too, to keep offering you the best service. A cookie is a way of transferring little bits of information from my website back to me, which means, for example, that I can see which pages or products are my most popular and then create a better experience for you in future.
There are a few different kinds of cookies and they each do slightly different things:
Website functionality cookies - These simply enable you to browse my website and use all my functions.
Website analysis cookies - These help me to understand how my customers are using my website, and I use this information to constantly improve the way I do things.
Customer preference cookies - These help me to make sure your online experience is simple, easy and relevant to you.
To find out more about cookies please click here.
Changes to this Policy
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you via email that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.
Lisa Layzell-Barnett
Penzance, Cornwall
Daisy Daze Studio